PF
Priscilla F

1 reviews | Active since Mar 2009

22 Apr 2024, 02:19

Shocking

Shocking service from Std. Had huge CREDIT CARD ***** on my account account. Got a call from a Number stating CARD DIVISION AND and they had all my details on my account. Even gave me reference numbers and names... This was so convincing that they cleaned my entire account by say they are from ***** division but we're going to assist me in stopping the transactions taking place. Well right this turned out to be FALSE. WHEN REPORTED TO THE LEGAL SECTOR OF STD BANK THEY TELL ME THAT I APPOVED THESE TRANSACTIONS. BUT NEVER ONCE DID I DISCLOSE MY CARD DETAILS TO THEM. EXACTLY 10 MINUTES AFTER THIS DID I START GETTING THE SO CALLED OTP'S AND RELEVANT SMS..THESE TRANSACTIONS TOOK THREE DAYS TO APPEAR ON MY ACCOUNT SO WHY WERE THEY NOT STOPPED!!!! THEY ALL WERE DONE IN CAPE TOWN YET I AM IN JOHANNESBURG I THINK THIS IS A INSIDE JOB AT STANDARD BANK AS THE SAPS HAVE OPENED MANY CASES LIKE THIS. SO WHAT IS STD GOING TO DO. I WANT MY MONEY BACK!!???

0
Replies (3)
Standard Bank
Standard Bank's reply22 Apr 2024, 06:50
Official
Dear Priscilla, 

This is not the level of service we strive for. We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 
Kindest regards, Standard Bank Hello Peter Team 
***
PF
Priscilla F's update24 Apr 2024, 16:34
Reviewer Update
Well once again Standard bank have proved to me that they actually don't care about their clients. ***** department have just called me to tell me that my all my transactions that were done on my credit card on 17th April 2024 have BEEN DECLINED DUE TO THE FACT THAT I APPRANTELY APPROVED THESE TRANSACTIONS. This is nonsense how can this be when I didn't get any OTP'S to approve these transactions
Over to past week at the relevant SAPS branch they have had 14 or more cases reported by clients ALL WHICH BANK WITH STD and yet we get told SORRY BUT WE HAVE DECLINED ALL OF THE ABOVE. BECAUSE YOU APPROVED THEM. HAVE STD BANK GOT HOLD OF THE SO CALLED telephone number and request the VOICE RECORDING OF WHERE I ALLEGED GAVE OUT MY CARD DETAILS!!!!???????? No they are simply looking at my account and saying sorry for you it was you that approved online transactions. What the heck how I'm going to spend R3399. 00 ON MR DELIVERY THREE TIMES. pls take a good l at how my account has been conducted over the past years and come back to me with a better service of Sorry DECLINED. I AM TAKING THIS MATTER FURTHER TO 702 AS WELL AS THE CONSUMER COMPLAINTS DIVISION AS WELL AS TO THE BANKING OUBUDSMAN. AND TO EVERY TV STATION AND ALL SOCIAL MEDIA PLATFORMS. WHY MUST WE TRUST STD WITH OUR HARD EARNED MONEY IF YOU CAN STOP OUR ACCOUNTS BEING COMPROMISED BY PEOPLE WHOM ARE CLEARLY KNOWN HOW TO HACK YOUR CLIENTS ACCOUNTS AND PERSONAL INFORMATION
I WILL CERTAINLY BE CLOSING MY ACCOUNT DIW WITH STD. YOU JUST DON'T CARE ABOUT YOUR CLIENTS
PF
Priscilla F's update25 Apr 2024, 07:50
Reviewer Update
Thank you for this. I would like to see all the evidence of these transactions as well as the VOICE RECORDING OF THIS CALL TO ME IN WHICH I WAS SUPPOSED TO HAVE GIVEN THE OTP'S TO ALLOW THESE TRANSACTUONS TO BE TAKEN OFF MY ACCOUNT. THE ***** DIVISON HAS CLEARLY NOT DONE THEIR WORK TO SEE THAT THIS WAS NOT MY DOING. I HAVE SCREEN SHOTS OF ALL THE TRANSCATIONS OF WHERE THE ALLEGED TRANSACTIONS TOOK PLACE AFTER THE FACT THAT MY ACCOUNT AND CR CARD WAS STOPPED. THESE ALL TOOK PLACE AT +_ 18:51 SO HOW CAN TRANSACTIONS GO OFF MY ACCOUNT AT 16; 28 ON THIS ACCOUNT ..... IN THIS CASE I NEVER ONCE RECEIVED ANY NOTIFICATION ON MY PHONE TO APPOVE THESE PURCHASES.... I ONCE AGAIN I GOT ONE OTPS AT 18; 51 ON MY PHONE AND THIS WAS AFTER THE CARDS/ACCOUNT WAS BLOCKED OF WHICH AGAIN I HAVE EVIDENCE OF THIS. I AM NOT GOING TO ALLOW ***** OR STANDARD BANK TO BULLLY ME TO SAYING THAT I WAS APPROVING THESE TRANSACTIONS - I AM GOING TO THE HEAD OF STD AND THE TV IS MY TRANSACTIONS ARE NOT REFUNDED TO MY ACCOUNT WITHIN THE TIME FRAME STATED. ***** IS CLEARLY LOOKING AFTER STD BANK AND NOT DOING FULL INVESTIGATIONS OF MY PURCHASES - PLS LOOK AGAING AT HOW MY ACCOUNT IS AND WAS TRANSACTED ... THIS IS APPALLING TO SAY THE MOST THAT STD IS WORKING WITH THE ****MERS - I WANT HARD PROOF OF ALL THIS AND I WANT TO HEAR THE VOICE RECORDING OF THIS MESSAGE ---- PLS LOOK AT MY AFFIDAVIT BY THE SAPS AND GET THE FACTS CORRECT BEFORE YOU TELL PEOPLE SO YOU ARE TO BLAME - THIS IS HAPPENING TO TONS OF PEOPLE AT STD AND YOU ARE NOT GETTING THIS STOPPED - HENCE I AM PLACING ON RECORD THIS IS AN INSIDE JOB AT STD BANK FULL STOP .... I WANT MY MONEY REFUNDED !!!!!!!!