SHOCKING CUSTOMER SERVICE STANDARD BANK!!

Item: Standard Bank
Rating: 1
Author: derek K

I reported a ***** eft transaction on my account to standard bank ***** unit on the 5th June. The ********** transaction took place on the 4th June. I am STILL waiting for feedback!! Standard bank ***** unit Amanda Hashe has been pathetic in keeping me informed. I have emailed her 3 times in the last 10 days, asking for feedback but she has not got the decency to reply!!! Its a simple matter of getting back my R6800 that I eft'd into a ********** account in a Capitec account. I am desperate for the return of my R6800 but Standard bank do not care?! There is NO urgency for standard bank to get it back for me, never mind simply reply to my emails?!!! My next step is to contact the Ombutsman, and then move to Nedbank, as Standard bank are not interested in helping!!!

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Replies (1)

Standard Bank's replyOfficial

24 Jun 2019, 02:12

Hello Derek Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Muhammed Asvat Complaint Resolution Centre
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Standard Bank's reply24 Jun 2019, 02:12

Official