Shocking Customer Service, Poor Follow up

Ref: A2-1LKE-B91TV refers. I laid my complaint on the 8th March and have still had no resolution. I was told that I would hear back within 48 hours. <br> <br> I contacted Standard Bank call centre on 8th March due to an sms I received that morning indicating that a sum of money had been debited from my account from another service provider for which I was short of funds. I was concerned about the amount and wanted to find out from Standard bank if the funds had been reversed - particularly as the service provider was insisting that they had in fact received the funds without a hitch. The service provider has since apologised and refunded me as they should not have debited me the amount when they did. I again called the Bank that evening - While speaking to the consultant (Mpho), I was concerned that due to the time it took me to get through that I would run out of airtime on the call. Given that I now had no funds in my bank account with which to purchase more airtime, I asked the consultant if he could please call me back - I asked several times; he ignored me and then we were cut off. I would like my airtime refunded (at least half an hour's worth) and the bank charges refunded.