Shocking Customer Service from Standard Bank

This has got to be the most inefficient bank I have ever had to deal with. It's not the first dealings I have had with this bank and both times I am absolutely astounded by their lack of customer service, delays, and fact that nobody ever calls you back - you have to call in or e-mail them to find out about the status of your request or query. Let me also tell you I have called in 3 x to try and speak to a Manager and not once have I gotten through to anyone close to a Management position - they are elusive!