SHOCKING CUSTOMER SERVICE FROM STANDARD BANK

Despite sending emails to Standard Bank since 18th October, and despite requesting a proper answer to my query and despite getting notifications from them advising they will answer within 48 hours I still have no response from them. I have tried several times to phone, but it is very difficult when you have to hang on and you are phoning from an office phone. Absolutely disgusting service from Standard Bank and I am sure they owe me money!! Cant wait to close this account!