dK
derek K
1 reviews | Active since Dec 2012
22 Mar 2023, 12:46
SHOCKING CUSTOMER SERVICE ***** DEPARTMENT!!!!
***** department lady, Alvela, i was talking to made me hold on the line for 14 minutes, before i eventually stopped the call!!! Alvela was disrespectful!!! I was on the line with them from 12.35pm on Wed 22nd March until 12.43pm!!! Disgusting that she can make me wait like that, without ONCE giving me an update!!! I would like a manager from Standard bank ***** dept to listen to the recording, and contact me!!
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
22 Mar 2023, 12:54Dear Derek
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2023, 12:54
Official
Dear Derek
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
dK
derek K's updateReviewer Update
22 Mar 2023, 13:05Please listen to the phone recording, and you will understand how unacceptable her service, and the long wait was. Derek
dK
derek K's update22 Mar 2023, 13:05
Reviewer Update
Please listen to the phone recording, and you will understand how unacceptable her service, and the long wait was. Derek
Standard Bank's replyOfficial
22 Mar 2023, 13:11Dear Derek
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Mar 2023, 13:11
Official
Dear Derek
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
23 Mar 2023, 15:08Dear Derek
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Mar 2023, 15:08
Official
Dear Derek
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
***