NG
Nicole G
1 reviews | Active since Jul 2024
07 Jul 2024, 12:26
Shocking customer service delivery - DO NOT EVER BANK WITH THEM
The customer service delivery from Prestige department is shocking. I strongly advise against banking with them for private banking. When you close an account with them, they restrict all access to your remaining accounts at a random time 4 months later. They don't even have the decency to advise you at the time of closing your main account to issue a new card for the transaction account you open, to avoid being unable to transact. Additionally, they cannot even notify you of the history of who/when cards were cancelled or removed from the system.
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Replies (2)
Standard Bank's replyOfficial
07 Jul 2024, 12:38Dear Nicole,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Jul 2024, 12:38
Official
Dear Nicole,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
NG
Nicole G's updateReviewer Update
07 Jul 2024, 12:46It no longer matters. I am closing all of my accounts with you and taking my business elsewhere. You are overcharging monthly fees on accounts despite advertising lower fees on your website. Additionally, when I lodged a complaint about this, nobody took any action or investigated the issue. As a result, I have lost trust in your banking company. I will also be advising my friends not to bank with you.
NG
Nicole G's update07 Jul 2024, 12:46
Reviewer Update
It no longer matters. I am closing all of my accounts with you and taking my business elsewhere. You are overcharging monthly fees on accounts despite advertising lower fees on your website. Additionally, when I lodged a complaint about this, nobody took any action or investigated the issue. As a result, I have lost trust in your banking company. I will also be advising my friends not to bank with you.