Shocking customer service by Standard Bank

I am a Standard Bank Private Banking client at the Barongwa branch in Rustenburg. <br> <br> I have had to put up with a lack of interest in my banking affairs at the branch and found the service seriously lacking to the extent that a business transaction of mine has been jeopardised . In an effort to get this rectified I contacted the Private banking call centre ***) requesting that a senior official from SBSA contact me to get the situation resolved. I spoke to a Ryhad who I was informed is a team leader at the call centre. I have yet to hear from SBSA (my bank).<br> <br> I then sent an email in a last effort to get service out of Standard Bank. I am still awaiting a response to ref *** which was a query regarding a non response to complaint ref *** of 14 Oct 2015<br> <br> Still no response for Standard Bank.