SHOCKING Customer Service

Hi Asley,

Hope all good your side.

I am a tad irate today. I have an issue on my Virtual Card attached to my account. On the 20th Sep I placed an online order with Checkers Sixty60 for R468.88 but there was an issue with their app so the order did not go through. However, the money did go off. When I checked my Virtual Card transactions, I saw that the transaction is there but that it is in a Authorisation status. I left it as Checkers told me my bank should reverse the money within 10 working days. Today is the 10th October and the money still has not been reversed and is still sitting in a Authorisation status. I just got of an HOUR-long call from Standard Bank where I was put through to 4 departments each time only to be told i'm at the wrong department and that person will put me through to the correct department. On the fourth wrong department I lost it. For an hour long I was given the run around and then the 4th person tells me he would call me back which he did and then put me through to another department only for the call to be dropped.

I am livid as to the shocking service.

PLEASE can you assist me in getting my issue resolved.