Shocking customer service.

Standard bank does not care about their existing customers. I have been a client for a very very long time. I have vehicle finance with them and last week wanted to pay a lump sum towards my balloon payment. I was given a account number and then was told i can go into my banking app and choose Standard Bank Vehicle and asset finance, which is preloaded on the system. I need to call back, in order for them to allocate it correctly. I phoned back 15 min later, i was told the funds aren't reflecting. I need to call back the Wednesday, i asked tor an email address in order for me to send the proof of payment. I called on Thursday and they advised the funds are still not reflecting. They need to see where the funds are. Eventually they found the funds and then they allocated it to my normal payment, after i told them on email 3 times and over the phone numerous times it is for the balloon payment.

My normal debit order has not gone off like it should have the 26th. I phoned them today, to find out what is going on. I was told because of the big payment and the system saw that i paid upfront, but my account is showing in arrears because the funds were moved to my balloon payment. This wil impact me negatively for this month as I am now seen as a late payer. I have never paid my accounts late and I have a debit order. I advised them i will not do a manuel payment again and that they need to do a debit order for this payment.

It is very unsettling from the beginning of this whole payment thing, that no one can give me straight forward answers and that calls needs to be logged and they will contact me once it is resolved and when asked to be put through to a manager, they cannot put transfer me to them. They need to ask them to call me. It feels like they don't know what is going on in their department. Customer service is shocking.