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LINDA C

1 reviews | Active since Mar 2014

01 Dec 2020, 15:23

SHOCKING CUSTOMER SERVICE

I would like to advise of totally unacceptable customer "service" received from Standard Bank. On 20 October 2020 I needed to access my online banking in order to increase my eft limited (which I have done on numerous occasions in the past), and make an urgent payment. To my dismay I discovered that access to my account had been blocked. To make a very long story short, it took me from 20 October 2020 until 4 November 2020 to finally have my online banking fully operational. During this period I had to visit the branch 4 times and spent in excess of 4 hours on the line with their call centre. (Incidentally, the bank really needs to change the music I had to endure for extended periods while of hold – it has been the same for many years.) On 9 November 2020 I sent an email to their Complaint Resolution Centre detailing the entire saga and requesting that they investigate why the service was so bad. Not surprisingly, I have yet to receive any communication from them, not even the usual auto-response. For the above reasons, I have opened an account at another bank and intend closing my Standard Bank accounts. Up to now I have been a loyal customer of Standard Bank for more than 30 years.

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Replies (2)
Standard Bank
Standard Bank's reply02 Dec 2020, 05:14
Official
 Hello Linda,
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
LC
LINDA C's update08 Dec 2020, 15:20
Reviewer Update
..... and a cold auto response is all that I get from Standard Bank. I suppose when I close my accounts they may ask why. I am just waiting until I have sufficient funds in both Standard Bank and in my new Capitec account to cover one month's worth of debit orders, then I am moving my debit orders to Capitec and having my salary paid there as well. Once I see that that all my debit orders are going through smoothly at Capitec, it will be bye bye Standard Bank. You had your chance.