Shocking Customer Service

I went into the Lyttelton branch on wednesday 20 June 2018 to open a fixed deposit account. The consultant said there was an error and she was unable to open it. Something about a referral. We then agreed to try a Tax Free Call Plus account. This also was unsuccessful with the same message. I was requested to submit my ID document and proof of adress to the branch some days later which I did.

On Monday, 9 July I recieved an sms from the bank to say that my appeal fcould r both accounts were successful and that a consultant will contact me to assist in completing my application for both accounts.

The fixed deposit was opened on the the 9th of July. My Tax Free Call Plus account is still not opened and its now 3 weeks. The referance number I was given in the sms is ********** 081. The sms was sent on Monday and 2 days later I have received no phone call from your bank to assist with the tax free call plus as mentioned in the sms.

Can you kindly explain how it is possible that you keep a customer waiting 3 weeks to open an account yet every last day of the month your bank is super fast to deduct my service fee of R196.71?

My suggestions are that your bank pays the interest I would have gained on both my fixed deposit and tax free call plus account from 20 June to date. Secondly I suggest that you have my service fee for June reversed and the service fee for July 2018 not be deducted as I have not recieved satisfactory service from your bank