1 reviews | Active since Jun 2018
SHOCKING CUSTOMER SERVICE
I've been trying to get hold of my private banker for two days.... no luck, she never answers nor does an assistant to take messages. It rings and eventually dies.
I then called Standard Bank's customer care line. My goal is to enquire about my monthly statements that are not being emailed to me, I've only been receiving my credit card statements. The consultant could not help me as I failed the security checks twice. They ask the most ridiculous questions dating back 8-10 years ago (LIKE I KNOW ANY DATE FROM BACK THEN?!), they ask questions that are not applicable whatsoever and then you fail them?! Instead of finding a solution to assist me the consultant simply says: Sorry, you've been blocked, you'll have to call back tomorrow.
SHOCKING CUSTOMER SERVICE. ABSOLUTELY SHOCKING.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***