MM
Michael M
1 reviews | Active since Aug 2013
15 Jul 2015, 13:25
SHOCKING customer service !!!
I have been trying to contact somebody in standard bank to help me with my bond that I have had with them since 2007. <br> I HAVE CONTACTED STANDARD BANK 5 TIMES IN WRITING EXCLUDING NUMEROUS PHONE CALLS (AT MY CHARGE), REGARDING MY BOND !!! THIS HAS BEEN GOING ON SINCE MAY THIS YEAR !!! I HAVE HAD ZERO RESPONSE EXCEPT \WE HAVE ESCALATED YOUR QUERY AND SOMEONE WILL CONTACT ME AS SOON AS POSSIBLE "??? YOU GUYS ARE HAPPY TO TAKE MY MONEY EVERY MONTH BUT CAN'T GIVE THE TIME OF DAY TO ASSIST A CLIENT ...IS THIS WHAT YOU CALL CUSTOMER SERVICE ???<br> DO I NEED TO GET AN EXTERNAL AUDIT DONE ???"""
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Replies (1)
Standard Bank's replyOfficial
16 Jul 2015, 09:43Hello mikemanser46,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply16 Jul 2015, 09:43
Official
Hello mikemanser46,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***