Shocking Customer service

On the 14th of July 2022 I made call through call center on *** after seeing notification that my bond monthly repayment bond has increased not due to interest rate , I immediately called the bank to query they told me that i have withdrawn money on my access /SCOPE . I WAS TOLD TO LOG ON MY APP to check my statement and that I realize that there was strange truncation on my account deposited and transferred out to someone banking details of the unknown individual with left some digit foot print

I was called 14th *** around 1:25pm please reference to call recording as I cannot remember the consultant name she then told me that she will escalate the matter ***** department to investigate the matter for further investigation

on the 15th ***** Department called and provided me with the case no 028653& Capitec ***** case number ***0 where the money was transferred to as payment from my account to the Capetic account

I was informed by the standard to go to the local Polices station and obtain an affidavit my bank statement and emailed it to ***** department *** which I did

the last communication I received was on the 25th July letting me know they still investigation with no proper feedback what so ever lame excuse was shoukd they need further details they will be in touch with me to date no one has contacted me or even sms with bit of info so I can have better understanding on the investigation

I then called them on 8th August I was told no updated posted on the system regarding my case , the lady went on to say she is going to contact ***** department requesting outcome

I haven't received any communication from none of the standard bank , I m not sure if they need my panty size for them to understand the urgency of my case that involve big amount i mot querying 1000 its 10 THOUSAND RANS TIMES 7

CAN THE TEAM LEADER FOUND OUT WHOSES THE OXYGEN ******* ON THIS DERPARMENT AND SORT MY QUERY BEFORE THIS END ON BANKING OMBUDSMAN

The service been absolutely shocking to date