Shocking customer care

I have received despicable service from Standard Bank this year. After being a customer of theirs for many years, I was told at the beginning of this year that I needed to move off the Student Achiever account. That same day I filled in all their forms and was told my card was on its way in the post... 6 months later i am still waiting. After phoning to query where my new card is, I was told I had to reapply! Needless to say I got charged for my new 'upgraded' account. <br> I then moved to a much more efficient bank and requested to cancel my Standard Bank account... once again i am still waiting! When I email, they tell me to send a online secure message, and when I do the online secure message no one ever responds. I am now paying for an account I don't use and cant cancel it! <br> Definitely NOT regretting my move to a different bank.