Shocking Client Service

I opened a Standard Bank Consolidator cheque account on the 26th July with Lokwa Mongale. She arranged for the card to be sent to me by courier. On the 31st July I received an sms late in the evening enquiring whether I had used the card for a purchase. I responded that I hadn't as I had not yet received the card. The ***** department then called me and the card was cancelled. I informed Lokwa on the 1st August by email. On the 6th August I followed up with her but received no response. Followed up again on the 12th August and only then did she respond. She informed me that as someone had attempted to use the card *****ulently, the courier will destroy the card and I will have to collect the new one at a branch. On the 2nd Aug she confirmed that she had ordered a new card and it will be sent to the branch. After two attempts, this morning I went to the branch again and the card that they gave me was the original one that was supposed to have been destroyed! The new card had not been ordered nor had the first one been destroyed. If this is how my account is going to be handled, I definitely don't want to deposit anything in Std Bank!! I have never experienced such incompetence and inefficiency from a bank.