Shocking Bank Security

So today I join the 62% of Standard Bank customers who award the bank a 1* rating. My Current Account was hacked on 2 April 2021 over the Easter Weekend. I discovered that all my money, that of my mom and her Plusplan account was wiped clean. I reported the theft immediately to the ***** Line. On 5 April I went to the police station to obtain an affidavit. On 6 April I visited the Walmer Branch in Port Elizabeth. All papers were submitted. Needless to say I have been to the branch twice. The ***** department has not made contact be it for 1 phone call to ask for more time to investigate. As of 13 April I still have no answers. Under no circumstances did I provide with the OTTP number to approve the transactions. The 71 transactions went to the same account, Standard Bank did not call to alert me to the multiple payments going to the same account holder. My investigation reveals that all the money was transferred to one account in Johannesburg Park Station, one account number and the name of the account holder is known to me. This is shocking no wonder their Trust Index rating is 1,57 from 31009 reviews. Standard Bank sucks. I used to work for the Standard Bank, my grand father being a bank manager as well as my own father. With such poor security, can't access people to talk to, why does Standard Bank still exist?