Shocking Attitude,Most Unfriendliest stuff ever!

Dear CEO OF STD BANK SA!<br> Please stop wasting your money for Adverti*****t on TV's ,Radios,newspaper etc...If you have stuff like Joy O'Malley and Renay Louw It will be really difficult to keep your current client in hood.<br> I went STD BANK Grassy park Brunch on 16/03/16 around 15:20.I had some urgent payment from my mobile app but my EAP limit didnt allow me do it.During day STD bank mobile app wasn't working so i couldn't make it until 15.30...When i went to brunch i got most horrible attitude i have ever seen in my life.I have swipe my card and put my pin.consultant ask my identification card so i gave my SA driving license.Consultant was insist to see my Passport.i have told her it wasn't with me and she can do different type of security check just like cellphone banking.i gave my passport number i have done everything.But she refused to help me.This payment was very urgent and i cost me around R5000 lost!When we started to discussion i ask her to call manager and i said do you want me to close my account than SHE REP**** ME BACK IF YOU WANT TO CLOSE YOUR ACCOUNT YOU CAN CLOSE SIR.I DONT CARE!!!...Look at this attitude!Well done!Who will cover my lost now your stuff?Very angry!