Shocking ATM Service

1.Try and deposit money at a Standard Bank ATM. You would be wise to ask the guard, which deposit machine is working? Then when you try and deposit, either of the following is what happens: 2. It keeps on spitting your money out no matter how many times you try with a message that there is something wrong with the notes and yet they are perfectly fine. 3. Or, it swallows part of the deposit without providing you with a receipt and then you have to stand in a long queue at enquiries and wait up to 2 weeks for S B to investigate and verify the amount before you receive a credit on your account. 4. Or, it does all of the above and then swallows your card, and then you need to go through the laborious process of getting a new card and waiting 2 weeks. I've experienced this at Kenilworth Centre CT and the latest incident at Cavendish near Mug & Bean. 5. What do you do when the machines won't take your cash? Of course you deposit at the counter and pay a deposit fee, in my case R256.40 at Cavendish. But, be prepared to be berated by some supercilious, arrogant teller that you should use the ATM for deposits. On each occasion for at least the past year now, I have been reporting this problem to SB Kenilworth Centre. All you get is repetitive pathetic responses of "'so sorry, they will look into the problem". Oh and try to speak to the Manager! He is protected like a god and obviously is too important to talk to us mere mortals. I often wonder exactly what he is doing behind those closed doors - the mind can only wander. 6. I would like to hear from the CEO of Standard Bank and not his Public Relations Dept. through their response to this complaint, and provide me with a number, or email that I can contact, just to enlighten them, e.g. I have been with SB for close on 30 years, am supposed to be a Premier Client, have significant deposits, do not and have never owed them any money etc. I wish I had customers like this!

Austin Coetzee