1 reviews | Active since Apr 2020
SHOCKING AND USELESS SERVICE FROM STANDARD BANK
I am absolutely livid with Standard Bank for the absolutely pathetic service during such trying times in our country.
After visiting your Rondebosch branch who had me call the call centre via their branch on Monday, 30 March, I was told that I would receive a payment holiday on my revolving credit. As a result I am supposed to be on a payment holiday from 1 April to 30 June.
BUT ON 3 APRIL YOU TOOK YET ANOTHER INSTALLMENT FROM MY ACCOUNT.
Again I went to your Rondebosch branch who yet again had me phone your call centre who apologized and said that the payment will be reversed.
IT HAS STILL NOT BEEN REVERSED!!!!!
And what happens today, 10 April???
YET ANOTHER DEBIT ORDER WAS TAKEN OFF MY ACCOUNT.
But yet you advertise in the media that we are allowed to apply for this service and due to your PATHETIC SERVICE I am now sitting out of pocket not ONCE but TWICE!!!!!
I am tired of running around after you at this stage. Clearly going into your branches for assistance was a complete and utter waste of time..
I DEMAND THAT BOTH AMOUNTS ARE REVERSED IMMEDIATELY AND THE MONIES PUT BACK INTO MY BANK ACCOUNT OR I WILL REPORT YOU TO THE BANKING OMBUDSMAN.
LET ME BE PERFECTLY CLEAR THIS MUST BE DONE IMMEDIATELY I DON'T CARE ABOUT YOUR PROCESS GIVE ME BACK MY FU**ING MONEY NOW!!!!!!!!!!!!!!!!!!!!!!
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
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This is pathetic feedback from Standard Bank which uses "Simpler Better Faster" as a catch phrase. None of this is evident to me.
Aside from the cut and paste response there has been no attempt to communicate from this pathetically imbecilic bank. Anyone reading this please stay so very far away from a company that does not give one **** about you as a customer let alone a customer who has been with them for the last 45 years.
Please immediately change you catch phrase to "Shocking Pathetic Useless" as this reflects your company so much better.
This is pathetic feedback from Standard Bank which uses "Simpler Better Faster" as a catch phrase. None of this is evident to me.
Aside from the cut and paste response there has been no attempt to communicate from this pathetically imbecilic bank. Anyone reading this please stay so very far away from a company that does not give one **** about you as a customer let alone a customer who has been with them for the last 45 years.
Please immediately change you catch phrase to "Shocking Pathetic Useless" as this reflects your company so much better.