Shocking and disgusting service

<p>I have bought cars and a house thru Std Bank, and I have my business account with them. .After many years I thought I would like to buy a new Bakkie for my business. So obviously I thought to use Std Bank for the Finance, because i have been there for so many years. Generally I use a branch nearest where I live, but for this type of Finance i was told to go to the Branch where my account is actually held, Randburg CBD Branch.Not only was the service shocking, but after 2 hours of being there, my wife and I left with no answers. The only answer we got, was to bring the quote of the vehicle I want to buy, and they would then get back to me in up to 5 WORKING DAYS! When i asked what would my interest rate be, they could not even give me an average. When i asked if I could finance it over 2 years or 3 years, could they tell me what the repayments approx would be? They said they dont know. ..So if i have a choice of 4 vehicles I would have to submit each quote every 5 days to find out all these details which I have asked for. Yet, the car dealers themselves can tell me Straight away on any vehicle , what my monthly repayments would be, and what my approx interest rate would be. being with Std Bank for 30 years, I thought I would have a Business banker who cares and who could help me with things like this.Obviously they have done away with Business Bankers. And when I complained about it , I was told by the manager that ,that is the protocol and I just have to accept it like that. That is fine Std Bank, I will go to another bank, because you have obviously stopped caring about your loyal customers. </p>