Shocking after sales customer service from Standard Bank.

So, I've had a bond with you for 5 years and for all this time I have battled to get my yearly bond account statement from the bank, I have even provided the email address to which it should be sent. In the last 7 days I have sent 4 emails to the HomeNCar email address, I got one response requesting answers to security questions, which I duly provided and then nothing. Standard Bank, maybe your staff have time to play, I just want my statement. Make it happen...