SHOCKING ACTION BY BANK

<p>STANDARD BANK froze my 20 year old neices account on a public holiday without any warning when she was in the middle of a long journey and then couldn't get petrol. She was in grave danger and the emergency number would not help her. Their reason was they needed proof of address. They gave no warning and no opportunity to bring the proof of address into the bank. Then they wouldn't accept the rates bill as proof of address because the council spelt the road name slightly wrong, by only one letter. The address is still completely recognisable but they refuse to be reasonable. My neice's account is still frozen despite numerous trips to the bank.</p>