SHOCKING!!!

On the 27th of Jan 2016 I visited your Gateway branch. I was assisted by a very efficient staff member at enquiries. I then wanted both my cheque and credit cards to be upgraded to Gold Cards as I have been an Elite account for a long while but didn't have the time to go into a branch. Card numbers *** and ***. I was referred to Julie. She did what was necessary, asked me where I would like to collect the cards and off I went. A few days later I received a text message from Bluebean stating that I must collect a credit card at Durban North Branch which happens to be my branch. I went in and explained to Angie what my request was and the fact that I am asked to sign for a Access Credit Card..what happened to my Gold Mastercard?The expiry of my silver card was 03/16. First she said that she has an appointment and have to leave but then because I was irate she decided to listen to my story but offered no assistance except to call Julie to rectify. Neither enquiries nor her could explain why I received the access credit card. Julie called, apologised, and said that it would be sorted she will follow up..It's almost 2 months and no resolution of my complaints.