Shocking

In nearly 40 years of business , I have never experienced such an unsatisfactory level of service and customer care. I have been trying to sort out a business bank issue for over 6 months. On 2 occasions I needed to escalate the issues and only then did I get a response. I fail to understand why they allocate a business banker to clients when you are never able to get hold of them and constantly deal with a call centre. Today out of desperation I tried to once again escalate an issue 2 tiers up the ladder as I received no response from 1 tier up. After going on line to obtain the contact number, and calling the number only to discover it was out of order or no longer exists, I once again called the call center who kindly provided me with the cell number for the relevant manager. I called him and after hearing my story , and apologizing explained that he was no longer with the bank. I say no more. I will now be investigating other banks to move my accounts. Desperate.