SHOCKING!!!!

<p>Went to the Grahamstown branch to close to close my account in December 2016. I paid up my credit card but they still took 2 months' installments so they had to transfer it back into my cheque acc, they told me how much i had to pay into the acc to cover all costs (which i did) so that they can close my acc. Feb i went back into the bank coz i was still getting statements, acc still not closed because the credit card division never tranfered the funds. I sat there waiting for a consultant for 2 hours. In Apr i went back because i still got statements, acc still not closed. This time i spent 2 and a half hours in the bank because the consultant had to sit on the phone with the credit card division for what seemed like hours. It is July now and still my acc is not closed!!!! Today i received a sms to say that i have been handed over to LAWYERS!!!! All Standard Bank's fault!!!!!! Could they not put a note on my profile to alert other divisions that they are sorting out my issue??? (which was supposed to be sorted out months ago!!!) I refuse to go back into the branch coz i will lose my job if i have to go sit there for 2 hours everytime and also they gave me a form to fill in TWICE 'so that i dont have to go in to the branch again'....I phoned a few weeks ago, left my number, email adress (i have the reference no they gave me), and never got a response no one called me bac**** SHOCKING SERVICE!!!</p>