MG
Mona-Lisa Galela

1 reviews | Active since Nov 2013

12 Jul 2017, 12:32

Shocking

<p>If you remember when we met you earlier this year at the branch, I had come in to close my RCP because I had paid it up a few months before.</p> <p> </p> <p>After paying it off, I stopped the debit order from my FNB account so that the RCP does not continue debiting.</p> <p> </p> <p>When I came in to close the account I was informed by Jacinta that I had a credit balance on the RCP.</p> <p> </p> <p>She then closed the account and I cashed the balance at the cashiers.</p> <p> </p> <p>I now need an overdraft with my current bank because I need funds urgently but my application was declined due the RCP.</p> <p> </p> <p>I was really surprised by this because in my understanding the RCP was closed.</p> <p> </p> <p>And I then discovered that I owe R3000, THIS WAS JUST A SHOCK.</p> <p> </p> <p>Now I am sitting with a situation that I need funds but I can’t be assisted and my credit record is possible negatively affected by this.</p> <p> </p> <p>I need your urgent assistance in the matter</p>

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Replies (2)
Standard Bank
Standard Bank's reply13 Jul 2017, 10:09
Official

Dear Mona-Lisa

Thank you for your posting.

I refer to my email correspondence and can confirm that I am attending to this matter.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply14 Jul 2017, 10:02
Official

Dear Mona-Lisa

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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