Shocking!!

<p>Hi I upgraded my account to a prestige account 3 weeks back over the phone. I have not been notified about my new cards as yet so I decided to call the prestige banking division. To my shock I was told they had no application or record on tehir system, despite the consultant whom I did the upgrade confirming that the application was successful. I even received a letter stating that because of my upgrade I qualify for free 20000 rand accidental cover. I told the consultant today that surely Standardbank can pull the recording of my application and I was told that he would need to request the that from another department and couldnt help. I was then told I should go make an application at my branch. I am so shocked at the level of record keeping by standard bank and the level of service. I will give standard bank till friday to have this sorted, if it's not sorted I will move my account to FNB. The whole point of me calling in is because I dont have time to sit at the bank.</p>