SHOCKING!!!

<p>I went into the Menlyn branch on the 9th of April to change my cellphone number on all my profiles. This was done with speed CONGRATULATIONS <span style="text-decoration: underline;">BUT </span>my otp number was not changed SHOCKING as I asked the lady and she confirmed it was done. Now I need to urgently make a payment from internet banking and am unable to do this. I phoned the customer care and they informed me I have to go back into the bank... REALLY... I spoke to the supervisor and he said he would send a request to my Prestige banker, the branch manager and myself... Still waiting for this email. </p> <p> </p> <p>My dad worked for Head Office and as his son I have remained loyal through all your PATHETIC services. But enough is enough. My mother is still classified as staff, I'm not :) Therefore I think I should go out and start informing people to rather move over to FNB... Clearly a much better bank! </p> <p> </p> <p>I EXPECT A RESPONSE ASAP!!!!</p>