Shock Verification Process

Last week I posted about the shocking verification process that Standard Bank uses to verify their customer’s identity. They responded that the questions are generated by “the bureau”? I have no idea who or what this mysterious “bureau “ is or how they got erroneous information about me. Standard Banks response was that if the “bureau” has incorrect info about me I should fix this with the “bureau”. This poses significant concerns - how do I correct info with an entity I know nothing about nor have I ever dealt with?? Who are they? As they do have erroneous data about me this could well have been supp**** by a ******** who now can be verified to transact on my account whilst I cannot as I cannot be verified. Shocking! How does this “bureau” verify people who want to update their details in the first place? The Standard Bank process is, therefore, fatally flawed and unacceptable. One would think that they could use voice recognition or something else more trustworthy than garbage data and ludicrous questions generated by an unknown entity called “the bureau”.