SHIYAAM BENJAMIN ,SANDRA HOUSTON ,SIM TSABALA

I rarely leave reviews, but this experience has been exceptionally frustrating. From senior management through to private banking support, the level of service has been deeply disappointing.

Despite numerous emails and repeated calls, a straightforward request to update my account and ensure funds are released immediately upon receipt remains unresolved. I’ve been asked the same questions multiple times, suggesting a lack of coordination and continuity between teams.

What’s the use of having a private banker if they’re not fulfilling the very responsibilities they’re assigned to handle?

The absence of a dedicated international banking contact line only adds to the difficulty, with queries seemingly passed from one person to another without clear ownership. This has made what should be a simple banking process unnecessarily time-consuming and inefficient.

Overall, the experience has made managing my finances far more difficult than it should be. I would strongly encourage improvements in communication, accountability, and service delivery.