AM
Ashley M

1 reviews | Active since Oct 2014

15 Nov 2017, 09:05

****TY BILLING SYSTEM MANAGEMENT

I've made purchases on my cheque account which gets adjusted by "the system" 2-3 weeks later throwing my account into a negative balance which then I am charged a "honouring fee" by the bank! And all i get told is I'm charged that fee for exceeding the available amount in my account. After the system adjustments are made a purchase shows as it was made 3 weeks later (i'm told thats the day the merchant banks it ) Apart from the uncalled for honouring charges, how do i track transactions on my account if they are not showing the accurate information...... terrible!!!!!

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Replies (2)
Standard Bank
Standard Bank's reply15 Nov 2017, 10:03
Official

Dear Ashley

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply15 Nov 2017, 15:15
Official

Good day Ashley

Thank you for taking the call and allowing us the opportunity to address the matter. further communication will follow as the circumstance permit.

Regards

Complaint Resolution Centre
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*** (fax)
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