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nomahloubi D

1 reviews | Active since Nov 2018

19 Nov 2018, 17:38

**** Service from Standard Bank

I closed the account last year but this year October money was deducted from my new Standard bank account and when I called to query this I was told that it is for a cheque account that was closed. The money was returned after I queried with them and then today 19/11/2018 an amount of R587.00 was deducted yet again for this closed account. I have been to the branch twice to have this matter sorted but they keep taking my money. I closed the account and this was confirm by a bank teller at Tembisa Plaza branch where I opened the account but I am getting calls everyday even though they have debited this money and I do not have any debit scheduled for during the month. So I regard this as an ******** debit and is **********. I want my money back as I closed this account in December 2017 and yet money is being debited for it.

I expect an urgent response with regards to my complaint and I want this matter sorted out as soon as possible.

Regards Nomahlubi Dlangalala

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Replies (2)
Standard Bank
Standard Bank's reply20 Nov 2018, 09:59
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Nov 2018, 10:37
Official
Dear  nomahloubi dlangalala 

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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