Sheer lack of competence!!

On 7 July, I received an SMS notifying me of an amount that was transferred from my account. I had no knowledge of this transaction, so I called Customer Service. It was established that an incorrect debit was done from my account to someone's credit card account. Twenty calls, few emails and a branch visit (for two hours!) later, I am unable to receive definite feedback on when the amount will be returned to my account.<br> <br> The competence continues - the call centre attendants are proficient in:<br> -explaining why/how they're unable to assist with the query, and<br> -transferring the call to another department.<br> <br> It seems as if there are various protocols in place and permission/authorisation required from different departments before MY money can be returned to MY account! However, it is a no-brainer to transfer MY money to pay someone's credit card account! Yes, I can see how this process makes the most amount of sense!!!<br> <br> Added to the inconvenience of having money taken from my account, I also incurred telephone and travelling costs. I guess I can just get Standard Bank to pay these from someone's account