She passed 13 months ago and yes, hasnt paid anything for 12 months

On the 11 of Feb 2018 one of your customers passed.

She had several accounts with you including Standard Bank being nominated as the executor of her estate. 12 months later and Standard bank has handed Mrs SM Walters over to lawyers for non-payment of credit cards since March 2018, have misinformation about her insurance cover as well as mis-matched information on her funeral policy which in branch says there is one but at head office says there isn't. Herewith the events which make me believe I have informed Standard bank of her death, extremely timorously (3 days after) but somehow she now owes Standard Bank and no funeral cover- oh, and you say she isnt dead.

Prior to her death I was managing her home-loan payments (with Standard Bank) and had arranged for the full payment of said loan post death.

Home Insurance was with a different provider.

14th & 15th of February 2018- Notify Standard Bank of death with following documents attached: Abridged death certificate Notice of death Certified ID Email sent to: rosebank.stl , standardtrustheadoffice, phindile.maimetse, DeceasedRecoveries

14th of February 2018- Contact STL Estates Distribution Centre with notification of death. 16th of February 2018- Standard bank received the requested documentations 21st of February 2018- Standard Bank informs me they have received the documentation (Christine Julie) 27th of February 2018- Standard bank submit testament to masters office 2 March 2018- Standard bank renounce executorship to masters office 9 March 2018- Standard bank sends renounce letter to me. Ayanda.Mbhele April: ads are places as a notice to creditors and lay for 30 days, nothing from Standard Bank.

Please explain to me how I go about claiming her policy against the credit card (Account number: 5 ********** 0 **********

Can someone explain to me whats up with the funeral policy of account number 1 ********** 308

I am in need of closing this account which all other banks she banked with manage to do without much intervention but somehow Standard Bank just couldn't care.

This is delaying the closing of the estate and a prompt response would really be appreciated as even SARS is sorted out.