DG
DIANE G

1 reviews | Active since Oct 2014

24 Mar 2015, 16:00

SHARING OF SECURE MESSAGE INFORMATION

I requested via a secure message an increase in my monthly internet banking transfer limit on 20 March. By Monday they had not yet responded so I called the Prestige banking helpline who assisted in doing this. Tuesday morning the Bayside branch called my home line and spoke to my husband as I was out and gave him the information that I had requested on secure message. This is completely inexcusable as they are not allowed to share any of my bank information with anyone but me !!

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Replies (1)
Standard Bank
Standard Bank's reply26 Mar 2015, 09:26
Official
Hello dianeEG,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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