SHAMEFUL AND DISGRACEFUL SERVICE

Monday 10 July 23, blocked from Internet banking. Phoned and got the most unhelpful person on the help desk left me hanging on the line until I hung up. Emailed a complaint Tuesday, called on Thursday by standard Bank with a promise to help but I had to go into the bank at 9.30am to get a new card. Friday 9.30am bank closed excuse loadshedding. Tuesday 18 July 23, received a call from Standard Bank to ask if I have been sorted out, my answer NO....... told to go into the bank on Wednesday with made appointment 12.30pm with the business banker. Got there on time, NO BUSINESS BANKER IN THE BANK WITH NONE COMING BACK TO THE OFFICE. Got the desk lady and she helped TO CHANGE MY EMAIL ADDRESS AND GIVE ME A NEW CARD SO I CAN DO INTERNET BANKING ..... EVERYTHING WAS WORKING AS SHE MADE ME LOG IN INTO THE BANK TO MAKE SURE AND EVERYTHING WAS WORKING, CAME HOME TO FIND EVERYTHING REVERTED BACK TO THE OLD EMAIL AND CARD NUMBER..... called the unhelpful desk and we go thru all the same nonsense like the week before and it is now Thursday a week and a half later and NO BUSINESS BANKER HAS BOTHERED TO CONTACT ME EVEN AFTER ME SENDING EMAIL AFTER EMAIL WITH ABSOLUTELY STUPID *****IC COMPUTER REPLIES, and the best is they promise to sort out a complaint within 24 hours because you are a valued client. Which 24 hours they are talking about WHO KNOWS. If this above is 24 hours then not sure which 24 hours they refer to from the 10th to 20th