Shame on you Standardbank

Item: Standard Bank
Rating: 1
Author: Rene T

shame on you went to the branch 3 times to change and update personal details it still has not been changed, and they took 7 minutes to answer the phone, just to tell me I must come in to the branch again!!!! Its terrible that we have to pay that much for service fees, for what service???? Shame on you Potchefstroom branch in Retief Street

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

07 Jun 2018, 15:15

Dear Rene Theron

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank's reply07 Jun 2018, 15:15

Official

Dear Rene Theron

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Rene T's updateReviewer Update

07 Jun 2018, 15:19

you give the same reply to all complaints!!! so unpersonal and this solves nothing!!!!!1

Rene T's update07 Jun 2018, 15:19

Reviewer Update

you give the same reply to all complaints!!! so unpersonal and this solves nothing!!!!!1

Standard Bank's replyOfficial

14 Jun 2018, 10:31

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

***

***

Standard Bank's reply14 Jun 2018, 10:31

Official