Shame on you Standard Bank!!!!!! This is not acceptable.

I am appointed executor of my late aunt's estate and need to open an estate account. She banked with Standard Bank (I surely do not) so I thought it practical to open an estate account with them. So I grabbed my Letter of Authority and supporting documents and went to Standard Bank, Centurion Lifestyle Center. Could not be helped as there was nobody from Business Banking. Went back again. Was asked for my email address only to receive an email instructing me what docs to send to who. I did this. Waited. Found another email address for escalation. I escalated. Waiting again. Now I ask myself, if this is how they treat a business account with a high expected value then how are the low income people treated? Is Ramaphosa, a snr shareholder in this bank aware of this poor service delivery? It frustrates me to interact with poor service like this. Its like people go to work for salary only, and doing work is not part of this plan. Shame on all people I interacted with. This is a great example of how not to do business.