TS
Tanya S
1 reviews | Active since Feb 2019
11 Feb 2019, 14:11
Shame on you Standard bank!
About a month ago I went to a branch to organize paying back my student loan. Turns out I'm about R11 000 over my limit due to consultant error. Manager admits it was the consultant's mistake and not mine, but insists there's nothing she can do and I have to pay the money. Shame on you Standard bank!
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Standard Bank's replyOfficial
12 Feb 2019, 02:23Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply12 Feb 2019, 02:23
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
TS
Tanya S's updateReviewer Update
21 Feb 2019, 13:40Still no answers, just vague excuses and false promises.
TS
Tanya S's update21 Feb 2019, 13:40
Reviewer Update
Still no answers, just vague excuses and false promises.