DS
Diane S

1 reviews | Active since Aug 2016

17 Aug 2016, 14:10

SHAME ON YOU STANDARD BANK

<p> SHAME ON YOU STANDARD BANK<br /> (CREDIT DEPT)</p> <p> </p> <p><br />On the 24/03/2015 I went into the Linton Grange Standard Bank<br />to close two of my credit cards.</p> <p>Details as follows:</p> <p>-Blue Bean Acc: 5 ********** 0 ********** (Closing balance paid R664,75 & R13,71 fee)<br /> <br />-Standard Gold Acc: 5 ********** 6 ********** (Closing balance paid R786,46 & R15,30)</p> <p>The closing amount was obtained by me from me by your credit dept directly.</p> <p>If one was closed on that particular day then why was the other account also not processed <br />at the same time??<br />Two months later I received an SMS on my cellphone saying "Monthly card fee is overdue"<br />So I went back to the branch who then phoned the credit dept and spoke to them.<br />They assured me that all will be rectified.<br />Why then was the Standard Bank card not closed but the Blue Bean card was closed??</p> <p>Please attend to this problem ASAP!!</p> <p>Thanks <br />Diane Skinner </p>

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Replies (2)
Standard Bank
Standard Bank's reply18 Aug 2016, 06:48
Official

Good day Diane Skinner

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply19 Aug 2016, 09:38
Official

Good day Dian Skinner

Please refer to the email i have sent you in response.

Feel free to contact me directly.

Kind regards

Samantha Rosenberg

Complaint Resolution Centre

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