Shame on you!

Very disappointed in Standard Bank Somerset West Main Road. They had no sympathy for a 79yr old pensioner that tried to withdraw R1000 from their ATM with her SASSA card on the 2 Feb 23, only to receive a technical error slip and no money. Spoke with the staff there and was told that there was nothing they could do. She was told to go to SASSA. How is a 79yr old supposed to navigate this? Surely they must of had this type of incident in the past? They could at least tried to find out for her who to contact or where to go to sort this out? This poor pensioner was left with R980 after Standard Bank charged her R30 service fee for service that was never provided. Shame on you Standard Bank, your ATM your responsibility!