MA
Marie A

1 reviews | Active since Apr 2023

30 May 2023, 07:56

Shame on you again Standard Bank

DO NOT USE STANDARD BANK for any of your insurances, estates or anything for that matter. They do not care about their clients, following on from my previous review, i have had no joy communicating with them with regards to my late husbands estate which is going on for 2 years now. The external contractors which they use are not monitored by anyone at Standard Bank in fact the entire team structure is one business with no accountability. Their telephone etiquette is ********** (when you actually get them on the phone) they never return your calls, however they expect you to pay them a huge amount for services they do not render. This is ******ion. Dont even try and complain as their complaints department just hands it off back to the (contractors) team who are not doing their job. Stay tuned to all the large national newspapers and a website which will follow shortly detailing the horrific journey i have had to endure with Standard Trust Limited. Do yourself a favour and move all business you have with them away to avoid any additional heartache and headaches.

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Replies (1)
Standard Bank
Standard Bank's reply30 May 2023, 08:04
Official
Dear Marie

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

Please send us the Deceased's ID number via private so that we reach out to the relevant team  to ensure a speedy resolution. 

Looking forward to you response.

Kindest regards
Standard Bank Hello Peter Team 
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