Shame on you!

A month ago my brother in law passed away. My sister in law went to Standard Bank the following Tuesday and app**** for his funeral policy with all required documents. We cremated him on the 10th February and his funeral was on the 12th February. To date she has been to the bank many times and still has not received the policy payment of R6000. Each time she has been promised that it will be escalated and will paid the same day. We borrowed the money to pay for his funeral which amounted to R15500 and still nothing paid on the pathetic R6000 policy he paid for over many years. It is shocking that this can happen and entirely insensitive. Imagine if we had not been able to borrow money to have a funeral, he would still be in a fridge! Shocking Standard bank!