MK
Mike K

1 reviews | Active since Mar 2009

31 Jan 2022, 13:01

SHAME ON STANDARD BANK STELLENBOSCH

Stellenbosch is recognized as one of the four most popular tourist destinations in South Africa and is geared for tourists. One should expect that the normal tourist support facilities such as currency exchange should be available and easily accessible to tourists. I am a client of Standard Bank and on 31 Jan 2022 I needed to exchange foreign currency back to South African Rand. At the branch I was informed that the person dealing with foreign exchange would be unavailable for the entire week and should I wish to exchange currency I will have to go to the Standard Bank branch in Somerset West or come back next week. For a bank in a major tourist town this is totally unacceptable. What a shame on Standard Bank!

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Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2022, 07:52
Official
Hello Mike

Thank you for bringing this unfortunate matter/incident to our attention and please accept our sincere apology.   We will escalate this to our management team.

Kind regards
 Standard Bank Help Centre
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