TK
Tebogo K

1 reviews | Active since Jun 2016

11 Jun 2016, 14:59

Shame on Pinelands Branch

<p>I went to open an account at Pinelands branch in February and I was asked to email documents that were outstanding. The two days later I emailed them to Mr T. Daniels the consultant that assisted me. He rep**** confirming that he received my documents and my account would be activated soon. A week later I called standard bank customer services and explained what had happened and they said they'd call the branch and get back to me. The customer service consultant got back to me with a promise that the branch would call me but the branch did not contact me.Two weeks later I received a call to survey the service I explain my situation and the agent said she'd get back to me. I am still awaiting that call today. I visited the branch today, I explained to the lady at reception and the branch manager. They took out queue paper and wrote my name and contact details and said the consultant isn't at work today but they will ask him to call me Monday. I cannot believe after waiting for three months I have to still wait till MOnday. This is the worst experience I ever had. Please avoid standard bank's Pinelands branch as much as possible they are do not know what they are doing </p>

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Replies (2)
Standard Bank
Standard Bank's reply13 Jun 2016, 08:39
Official

Good day Tebogo Khunou

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply14 Jun 2016, 07:52
Official

Good day Tebogo Khunou

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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