Several mistakes within a few weeks

There are a few incidents to report, unfortunately:

1. Last month, Standard Bank processed a duplicate debit order, sending my account into a negative amount. They then charged me R100 for this. Standard Bank blamed Nedbank for duplicating the debit order. That may or may not be true but the duplicate debit order was reversed several weeks ago, yet Standard Bank did not reverse the R100 I was charged for me not having sufficient funds for an erroneous duplicate debit order. That R100 charge needs to be reversed.

2. I now see a charge of R69 for an overdraft facility I never app**** for. Do not sign me up or charge me for services or products I never signed up for. The R69 charge needs to be reversed.

3. I bought lottery tickets yesterday on the Standard Bank website but have not received an e-mail or an SMS with the numbers selected. However, the money went off my account and there is a voucher number on the bank statement. Please send me the tickets I bought yesterday. I tried to contact Standard Bank this morning but all I got was a bot that cannot help with much.