SEVERAL FUNERAL PLANS THAT JUST WONT BE FIXED!!!

My mom has always been a Standard Bank customer for 15 years, and she has always had a funeral plan that covered her , and her 2 kids.. In June , she decided to take more funeral plans to cover her extended family (brothers. sister, nieces ect) .. she took the policies, how ever when it was time to deduct the premiums for all the policies - there were just too many mistakes, some policies were not deducted and some policies the premium was either more or less than what was explained, and when she received the policy documentation via post - EVERYTHING was just wrong, from beneficiaries, or the people insured... And then, she had to go back into the branch and to have it fixed, she filled in new forms and they were faxed by the branch to the correct department, but still end of July - there were new mistakes, once again, she had to go back to the flippen branch , filled in new forms, and guess what??? At the end of August when she received the policy docs via post , they were still wrong! She keeps on going back to the branch to have this fixed. For how long must she keep on making these trips to the branch? Every second week she geos to the branch. This is some absolute nonsense