RB
Roger B
1 reviews | Active since Mar 2009
15 Jun 2021, 10:03
Settlement payment made to 2 loans on the 8/6/21 as per settlement quote and ask discussed with a consultant
Settlement payment made to 2 loans on the 8/6/21 as per settlement quote and ask discussed with a consultant. To date the loans accounts have not been closed. When we called in to enquire we were told to go to a branch. We get to the branch and they say they can't do anything. WTH
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Standard Bank's replyOfficial
16 Jun 2021, 00:38Hello Roger JE Brown
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
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Standard Bank's reply16 Jun 2021, 00:38
Official
Hello Roger JE Brown
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards
Complaint Resolution Centre
***
***
*** (fax)
***
***